Pending: An order with this status indicates the order has been accepted however not been processed.
Clearing: An order with this status means that it is being processed by the Credit Card Processing (CCP) sequence.
Declined: Unable to process credit card. Please contact customer service if you have not done so already.
Backordered: Insufficient inventory for one or more line items.
Review: An order with this status indicates that it did not pass the review rules established by RoundTableGifts.com and will be processed once reviewed.
On Hold: An order with this status means that it was placed on hold.
Waiting: An order has this status if a wait date has been placed on the order.
Warehouse: This status indicates that there is sufficient inventory on hand, and sufficient payment was received via credit or other methods. Order is in the process of being shipped.
Shipped: Order has been shipped from the warehouse.
Delivered: Order has been marked as delivered by carrier.
Returned: This status indicates that item(s) in the order have been returned to RoundTableGifts.
Pending Returned: This status indicates that the items are in the processed of being returned, but have not yet been received yet.
Refunded: This status indicates that a refund has been issued for the order.
Cancelled: This status indicates that one or more line items in the order have been cancelled.
Voided invoice: This status indicates that items in an order, or the entire order, has been cancelled while in warehouse status.
If at anytime you have a question regarding the status of your order, please contact customer service at 1-888-732-0314 or by using the email form found in the email us section of the website.
Up to the minute order information is available 24/7 via this automated service. If you have your order number along with your billing zip-code, you can obtain the latest information on your order including tracking and in-transit information.
Be sure to use the "internal order number" you received via email.
