Frequently Asked Questions
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Frequently Asked Questions

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Home > Frequently Asked Questions

Frequently Asked Questions

FAQ 1.  When will my order ship?

Please check the individual item page in order to see usual shipping time.  These times are generally accurate.  Also, while we do our best to keep our inventory up to date, sometimes it is off.  It an item is indeed out of stock, we will notify you by email of the status and give you the option of what you would like to do.  Merchandise does ship from different warehouses, so may be shipped separately.  Also, please keep in mind that UPS shipping times are based on when the order ships, not when you place the order.

2.  Do you ship internationally?

Currently we have the ability to ship to the  United States and territories only.

3.  How do I know my shipping cost?

We have recently installed new shipping software that will calculate your shipping cost based on your zip code and the weight of the items.  Shipping will be added in the shopping cart.  To get your shipping quote, add items to your shopping cart and begin the checkout process (you can always cancel if needed).  You can choose between ground, 2nd-day air, and next day air delivery.  Some items are only available for ground delivery as noted on the respective description.  
Also, please keep in mind that UPS shipping times are based on when the order ships, not when you place the order.

4.  How do I contact customer service?

Customer service can be reached Monday through Friday, 9am-9pm Eastern at 1-888-732-0314.  Or if you prefer, via e-mail at service@roundtablegifts.com.  We will respond to your e-mail within two business days.

5.  
What is the return policy?

We accept returns for the first thirty days after your order ships. Personalized items are not returnable. We can only take back products that are in the original packaging and in original condition.   Please contact us for return authorization and instructions.  You are responsible for return shipping.

6.  Can I have my items engraved?

Yes.  We have many personalized items.  However, only the items that are in the "Personalized Gifts" category can be engraved.

7.  Do I have to pay sales tax?

Only customers in Virginia must pay sales tax.

8.  Do you have a privacy policy?


Yes, Click Here to view.

9.  Do you have an affiliate program?

Yes, Click Here for more information.

10.  Can you do custom or corporate work? 

Yes, many of our personalized items can be done with corporate or personal logos, or anything you want.  Please contact us if you are interested in something and we'll work with you.   A short list of available items are:  any of the pewter items (mugs, boxes, etc.), the Csonka cigar humidors, many of the engraved gifts, the slot machines, poker tables, etc.  Let us know what you are thinking about.


Please contact us if you have any questions not covered here.





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