Frequently Asked Questions : Roundtablegifts.com

Frequently Asked Questions

FAQ 1. Do you have a catalog?

No, at this time we only offer our products on this website.

2. When will my order ship?

All orders generally ship in 3 business days. If an item is indeed out of stock, we will notify you by email of the status and give you the option of what you would like to do. Please keep in mind that shipping times are based on when the order ships, not when you place the order. RUSH Production is an additional $30 charge and will guarantee the order will ship within 1-2 business days. Please note that if you choose a rush production option the $30 will be added along with the shipping cost.

3. How do I know my shipping cost?

We offer FREE ground shipping on all orders of $125 or more!

Shipping charges for Ground:

Order total from $.01 - $49.99 ships for a flat $6.99
Order total from $50 - $99.99 ships for a flat $12.99 $6.99 for a limited time
Order total from $100 - $124.99 ships for a flat $14.99 $6.99 for a limited time
Order total > $125 ships for free.

2nd Day Air or Next Day Air will be calculated based on your zip code and the weight of the items. This will happen automatically in the shopping cart. To get your shipping quote, add items to your shopping cart, enter your shiping zipcode, and apply your chosen shipping method. Your cart will update with a shipping cost (you can always cancel at this point if needed). Please keep in mind that shipping times are based on when the order ships, not when you place the order. Sorry, shipping to Alaska and Hawaii are not eligible for free or flat rate shipping and will also be calculated based on weight and zipcode for all shipping options.

RUSH Production is an additional $30 charge and will guarantee the order will ship within 1-2 business days. Please note that if you choose a rush production option the $30 will be added along with the shipping cost.

4. What is the return policy?

We cannot accept returns on personalized items. If an item is damaged or incorrectly engraved due to our mistake, we will replace it at our cost. Please contact us for instructions. Be sure to inspect your items upon arrival. Request for replacements must be made within 5 business days of receipt. Please note: Due to the personal nature of grooming tools, we cannot accept returns after the package has been opened.

5. Do you ship internationally?

Currently we have the ability to ship to the United States only.

6. How do I contact customer service?

Customer service can be reached Monday through Friday, 8am-5pm Central at 1-866-598-8969. Or if you prefer, via e-mail at service@roundtablegifts.com. We will respond to your e-mail within two business days.

7. What is a monogram? What are initials?

We have many items that may be personalized with either a monogram or initials (or in come cases, either one). Be very careful when filling out the personalization instructions on these items. For your reference, when this site asks for initials, it is asking you to enter the regular initials of the person (first, middle, last) and the characters will generally be sized the same. When a monogram is requested, please enter in proper monogram fashion (first, LAST, middle). The center (last) initial will generally be larger than the others.

8. Can I personalize an item differently than what is stated in the description?

Our regular engraving style is shown on each item with the standard options. If you would like something different than what is stated in the description, please contact us first at service@roundtablegifts.com. Sometimes we can, and sometimes we can't. But we will do our best to accommodate you. (note: changes may or may not incur an additional charge, you will be notified if this is the case before completing your order)

9. Do I have to pay sales tax?

Only customers in Virginia must pay sales tax.

10. Do you have a privacy policy?

Yes, Click Here to view.

11. What are the rules for using coupons?

Coupons are offered at certain times of the year. Coupons are only valid on new orders and must be entered at the time of purchase. Coupons can not be added to an order after it has been placed. Only one coupon can be used per order.

12. What is your email policy?

The Round Table does send out periodic email messages to customers or others who have signed up for our distribution list. Generally, these emails announce new items, sale items, or seasonal gift ideas and typically only a few times a month. By placing an order with The Round Table, you are signing up for the email list. If you prefer not to recieve these emails, simply "unsubscribe" to the first email you get and you will be deleted from the list automatically. We do not share our list with others and you will only get emails from The Round Table.

Please contact us if you have any questions not covered here.

I would recomend this company to anyone who needs a gift for any man in their life. I ordered an item from another company on the same day and if I could I would reach through my computer and b*tch slap anyone working for that other company if it was possible. The Round Table was on the other hand a veritable pleasure.
-Dawn,Nevada