Please check the
individual item page
in order to see usual shipping time. These times are
generally accurate. Also, while we do our best to keep our
inventory up to date, sometimes it is off. It an item is
indeed
out of stock, we will notify you by email of the status and give you
the option of what you would like to do. Merchandise does
ship
from different
warehouses, so may be shipped separately. Also, please keep
in
mind that UPS shipping times are based
on when the order ships, not when you place the order.
2. Do you ship
internationally?
Currently we have
the ability to ship to the United States and territories only.
3. How do I
know my shipping cost?
We have recently installed new shipping software that will
calculate your shipping cost based on your zip code and the weight of
the items. Shipping will be added in the shopping cart.
To get your shipping quote, add items to your shopping cart
and begin the checkout process (you can always cancel if needed).
You
can choose between ground, 2nd-day air, and next day air delivery.
Some
items are only available for ground delivery as noted on the respective
description. Also,
please keep in
mind that UPS shipping times are based
on when the order ships, not when you place the order.
4. How do I
contact customer service?
Customer service can
be reached Monday through Friday, 9am-9pm Eastern at 1-888-732-0314.
Or if you prefer, via e-mail at service@roundtablegifts.com.
We will
respond to your e-mail within two business days.
5.
What
is the return policy?
We
accept returns for the first thirty days after your order ships.
Personalized items are not returnable. We can only take back products
that
are in the original packaging and in original condition.
Please contact us for return authorization and instructions.
You are responsible for return shipping.
6.
Can I have my items engraved?
Yes. We
have many personalized items. However, only the items that
are
in the "Personalized Gifts" category can be engraved.
Yes, many of our personalized items can be done with corporate or
personal logos, or anything you want. Please contact us if
you are interested in something and we'll work with you. A
short list of available items are: any of the pewter items
(mugs, boxes, etc.), the Csonka cigar humidors, many of the engraved
gifts, the slot machines, poker tables, etc. Let us know what
you are thinking about.
Please
contact us if you have any questions not covered here.
